1. General Provisions
These General Terms and Conditions govern the mutual rights and obligations between the guest (hereinafter: the “Guest”) and the owner of the accommodation property Villa Stone Lace, island of Pag, Republic of Croatia (hereinafter: the “Owner”).
By confirming the reservation, the Guest acknowledges that they are familiar with these General Terms and Conditions and fully accept them.
2. Reservation and Payment
A reservation becomes valid upon confirmation of the booking and receipt of the deposit or full payment, in accordance with the booking conditions.
The Owner reserves the right to cancel the reservation in the event of late or incomplete payment.
3. Arrival and Departure
- Check-in: from 3:00 PM
- Check-out: until 10:00 AM
Early check-in or late check-out is possible only upon prior agreement and subject to availability.
4. Security Deposit
Upon arrival, the Guest may be required to provide a security deposit to cover any potential damages incurred during the stay.
The deposit will be refunded after inspection of the property, provided that no damage, violation of house rules, or additional costs have been identified.
5. House Rules
The Guest agrees to:
- use the property with due care and responsibility,
- respect night-time peace and local regulations,
- not organize parties without prior approval,
- not exceed the maximum number of guests specified in the reservation,
- preserve the inventory, equipment, and surroundings of the property.
Smoking inside the property is prohibited except in designated outdoor areas.
Pets are allowed only with prior approval from the Owner.
6. Prohibition of Events and Gatherings
Organizing events, celebrations, bachelor or bachelorette parties, commercial gatherings, or any similar activities without the prior written consent of the Owner is strictly prohibited.
In case of violation of this provision, the Owner reserves the right to immediately terminate the accommodation agreement without any refund to the Guest.
7. Pool and Wellness Facilities
The swimming pool, jacuzzi, sauna, and all other wellness facilities are used entirely at the Guest’s own risk.
Children under the age of 18 may use the pool and wellness facilities only under constant adult supervision.
Jumping, running around the pool, using glass objects, or any behavior that may endanger safety is strictly prohibited.
Guests are required to maintain hygiene in the wellness area and shower before using the pool.
Persons with health conditions (heart disease, blood pressure issues, pregnancy, etc.) use wellness facilities at their own responsibility and are advised to consult a physician beforehand.
The use of wellness facilities under the influence of alcohol or other intoxicating substances is prohibited if it may endanger the safety of the user or others.
8. Guest Safety and Liability
The Guest is responsible for any damage caused by themselves or persons for whom they are responsible during the stay.
The Guest assumes full responsibility for their own behavior and the behavior of persons accompanying them while using all facilities of the property.
In the event of damage to inventory, pool, or wellness equipment, the Owner reserves the right to charge repair or replacement costs.
9. Maintenance and Temporary Interruption of Facilities
For the purpose of maintaining water quality, user safety, or due to technical reasons, the Owner reserves the right to temporarily restrict the use of the swimming pool, jacuzzi, sauna, or other facilities.
Such temporary interruptions shall not constitute grounds for any refund or reduction of the accommodation price.
10. Night-Time Peace and Use of Outdoor Facilities
The use of outdoor facilities must comply with night-time peace regulations and respect for neighboring properties.
Loud music, parties, or the use of wellness facilities in a manner that disturbs the surrounding area are not permitted.
For safety and neighborhood peace, limited use of outdoor facilities after 10:00 PM is recommended.
11. Video Surveillance
For the protection of persons and property, certain outdoor areas of the property may be under video surveillance, exclusively in accordance with applicable Croatian laws and GDPR regulations.
Video surveillance is never installed inside private guest areas or wellness facilities.
12. Owner’s Access to the Property
The Owner or an authorized person may access the property during the Guest’s stay exclusively for:
- emergency interventions,
- prevention of damage,
- safety reasons,
- maintenance of the pool, garden, or technical systems,
with prior notice to the Guest whenever reasonably possible.
13. Extraordinary Cleaning
In cases of excessive dirt, improper waste disposal, stains requiring specialized cleaning, unpleasant odors, food remnants, vomiting, use of prohibited substances, or other extraordinary circumstances, the Owner reserves the right to charge additional cleaning costs.
14. Charging Electric Vehicles
Charging electric vehicles is permitted only at designated charging points and with prior approval from the Owner.
The use of household sockets or improvised charging equipment without the Owner’s consent is prohibited for safety reasons.
15. Drone Recording and Commercial Use
Photography and video recording for private purposes are permitted.
Commercial filming, advertising production, or drone usage require prior approval from the Owner and must comply with the applicable laws of the Republic of Croatia.
16. Reservation Cancellation
Cancellation conditions are defined at the time of booking, either through direct reservation or through the platform used for the reservation.
In cases of force majeure (natural disasters, war, epidemiological measures, etc.), the Owner shall not be held liable for the inability to fulfill the stay unless otherwise agreed.
17. Owner’s Liability
The Owner shall take all reasonable measures to ensure a safe and comfortable stay for Guests.
The Owner shall not be liable for:
- loss or theft of personal belongings,
- injuries caused by the Guest’s negligence,
- health issues related to the use of wellness facilities,
- service interruptions caused by force majeure,
- temporary interruptions of internet, electricity, or water supply beyond the Owner’s control.
18. Personal Data Protection
In accordance with the General Data Protection Regulation (GDPR), by booking and staying at our accommodation property, the Guest agrees to provide identification documents and personal data (full name, type and number of identification document, gender, country and address of residence, nationality, and date of birth) for the purpose of tourist registration in the Croatian tourist information system eVisitor, in accordance with applicable Croatian legislation.
Personal data is collected solely for legal registration and statistical purposes and is intended exclusively for the competent authorities of the Republic of Croatia.
Any unauthorized use, publication, processing, reproduction, or distribution of personal data is strictly prohibited.
Complaints regarding personal data processing may be submitted to the Croatian Personal Data Protection Agency (AZOP).
19. Governing Law and Jurisdiction
These General Terms and Conditions and the legal relationship between the Guest and the Owner shall be governed by the laws of the Republic of Croatia.
Any disputes arising from these Terms and Conditions shall fall under the jurisdiction of the competent court in the Republic of Croatia according to the registered seat or residence of the Owner, unless mandatory legal provisions prescribe otherwise.